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Fan, Temperature, Thermostat

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Effective July 1, 2020, the Crisis Intervention Program (CIP) application is accessible via ePASS.

A face-to-face interview is not required at this time.

The online application can be completed and printed at home. Once completed, the application can be returned using following methods:

  • Mail to: PO Box 459 Wilson, NC 27894
  • Use the agency drop box to return applications or other documents. The agency drop box is located outside the entrance on the right.
  • Drop off applications and other documents at the agency during regular business hours, 8-5, M-F.
  • Fax completed applications to 252-206-4198

Applicants can also call Wilson County DSS at 252-206-4000 to request an application be mailed to them.

The Crisis Intervention Program (CIP) is a Federally-funded program that assists individuals and families who are experiencing a heating or cooling-related crisis. A household is considered to be in a crisis if it is currently experiencing or is in danger of experiencing a life-threatening or health-related emergency and sufficient, timely, and appropriate assistance is not available from any other source. Applications are taken beginning July 1, 2020 – June 30, 2021, or until the CIP funds are exhausted, whichever comes first.

Households that meet the following criteria may be eligible:

  • Have at least one U.S. citizen or non-citizen who meets the eligibility criteria
  • Meet the income test
  • Have an energy-related crisis
  • Have a utility statement that shows how much is owed to alleviate the crisis

To expedite the application processing time, the applicant may include the following with the signed application:

  • Picture ID
  • Social Security numbers for everyone in the household
  • Itemized final notice or past due energy bill
  • Documentation for income received for the previous 4 weeks (both earned and unearned) for anyone in the household from any source
  • The most current rental receipt or a signed statement from the landlord verifying the current rental status


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